Payment is taken in advance of starting your project if you are new. Once I have established a working relationship with you then I will invoice you fortnightly or monthly. I can either invoice you or send you a Paypal invoice, just let me know.
Billing occurs on the 1st or 15th of the month for existing clients.
All files are delivered by Email, Dropbox or WeTransfer.
All design files will be provided upon completion of your project. We ask that you download these files instantly, and save them to your computer. Any reissuing of files may incur a fee.
ABANDONED OR PAUSED PROJECTS
Unless other arrangements are agreed upon, a project is considered abandoned if a design / work has not been finalized, and I have not heard from the customer in 2 months.
If you need to pause your project and resume at a later date, please do let me know.
WHAT IF I AM NOT SATISFIED
If you feel that we are not creating the design and look that you want then please contact me as soon as possible to discuss.
Please note though I am happy to discuss what the problem is and see if we can rework what we have done or supply you with a couple of extra designs that are more in line with what you had in mind if I have misunderstood the brief.
Please note that I prefer all communication with my clients to be in written form, via email, that way I can be sure that I know what my clients want, and I can refer back to what is written if I am in doubt. Also due to the time difference with most of my clients it makes it almost impossible to speak on the phone. I am however happy to talk over the phone if you are within Australia.
RE-ISSUE OF FILES
Please note once I have sent you your final files via a Dropbox link/WeTransfer, after several days the link becomes inactive (as I wipe Dropbox clean), I also don't keep your issued files on my PC, only your RAW file. If you need me to re-issue your files or make any further amendments then re-issue new files then a new charge will be incurred.
DO YOU DO CUSTOM ORDERS?
Yes, I can create just about anything, so just ask me.
International clients are welcome I have worked with clients all around the world including USA, AUSTRALIA, UK, ASIA and EUROPE.